> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getschema.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Get help with shortcuts, voice, location, sign-in, and results.

## The shortcut does not open Schema

Make sure Schema is open. Choose **Schema → Show Schema** from the app menu, then check your shortcut in **Settings → General**.

If **Option + Space** is unavailable, try **Command + Shift + Space**, the fallback shortcut, or choose a different shortcut in settings.

## Voice is not working

Check that you allowed microphone and speech recognition access when prompted. You can review those permissions in macOS System Settings. Type your request if you prefer to continue without voice.

If spoken requests are sent before you finish, turn off **Send when I pause** in **Settings → General**.

## The location is wrong

Include the city in your request, or open **Settings → General** and enter your preferred **Location**. You can also change **Use my location** there.

## A website asks me to sign in again

Open **Settings → Signed in** and sign in to the website again. If you use a saved account and recently changed its password, update the account in **/accounts**.

## The answer uses the wrong context

Press **Command + N** to start a new conversation, then restate your request with the website, dates, and location you need.

You can also open **Settings → Privacy** and select **Forget now** under **Conversation memory**.

## I want to finish on the website

Select **Open page ↗** to open the result page in your browser. Complete any remaining booking or checkout steps there.

## Contact support

Email [support@getschema.app](mailto:support@getschema.app) with what you were trying to do, what happened, and any message shown in the app. Leave passwords and verification codes out of your message.